Customer reviews of Crown Cars
At Crown Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 35 customer reviews
Very pleased, would recommend to friends
By Fiona M on 23 May 2017 | Verified purchase
I was very pleased with the service at Crown Cars, staff were very helpful and knowledgeable but not pushy. When I needed advice they were happy to help. They also had a good range of quality cars. I would definitely recommend them to friends and family.
Ford Focus Titanium
By Keith G on 26 March 2018 | Purchase not verified
Lost money , having to hire a car, due to delays and found dealing with this garage very, very stressful. Walked away after originally agreeing a price and depositing £200 for a car on 5th March; then waiting 17 days for it to be MOT'd; after being told originally approx 10 days to complete. At day 17 told car MOT had still not been completed. Personally found service provided very poor, attitude of staff inconsiderate and had to continually chase to get updates. Can now see car has been re advertised at £500.00 higher price (profit before customer service?) looking back, through my experience I felt customer service after a sale had been agreed was diabolical. Had they wanted to compete on my sale the MOT could have been completed at a separate garage in time - no effort! Rubbish service, very poor, inconsiderate attitude displayed and a joke to say this garage care about their reputation when obviously they do the bare minimum
best car purchase yet
By katrina j on 17 November 2017 | Purchase not verified
thankyou crown cars for making my purchasing of a used car the best experience ive had, i knew what i wanted and the car was just as i expected it to be, it was well worth the wait and the journey, its great to see a family business still in operation in this modern age, the garage really does look spectacular and they have a good variety of cars,the process was so easy and right down to transferring ownership was done in minutes,i left with my car taxed, ownership changed and they even let me use there laptop, i can only sing your praises,thankyou ever so much guys you do a terrific job
Worst car buying experience I have ever had
By Melanie E on 01 November 2017 | Purchase not verified
Lost service history so agreed to pay for full service & would chase up the log book,they didn’t. Service flagged up work they did for MOT needed to be redone, tyres shouldn’t have got through MOT. Reluctant to pay for the work & said to take car back to them to be repaired which we weren’t going to do given the shoddy work already done, & we lived 1.5 hrs away.Eventually they agreed to send us a cheque. Told they would sort the old car tax (we were too trusting, I realise we should have done this now) told me they informed the DVLA the day we traded in,DVLA said they only informed them the day I chased up & didn’t backdate. Lied and said logbook system changed from paper to electronic in the past 3 wks & this causes errors, DVLA said they have been electronic for the past few years. This is absolutely the worst garage I have ever used, & I would advise anyone not to go anywhere near them.
By chelsea n on 25 May 2017 | Purchase not verified
i just want to thank crown cars at featherstone for helping me with my kia picanto i bought off of them,they fixed my clutch before i bought the car and aftering taking it home the locks kept sticking, so i called craig and they fitted new locks for me :) thankyou! i hope you all enjoyed your chocolate and biscuits :)
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||10:30 - 16:00|
Alternative times available by appointment.